Privacy Policy

Effective Date: 24 October 2024
Owner: Skyris Limited, trading as Fen's Flora
Address: 32B Perkins Road, Frankton, Queenstown, 9300, New Zealand
Contact: +64 273677985

1. Introduction

Fen’s Flora is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the New Zealand Privacy Act 2020. By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal information necessary to provide our gardening and landscaping services and enhance your experience with Fen’s Flora. This may include:

a) Personal Information

Name
Contact information (phone number, physical address)
Billing and payment details
Any other information provided voluntarily through communication with us (e.g., requests or preferences).

b) Website Usage Data

When you visit our website, we may collect non-personal information about your interaction with our site, such as:

IP address
Browser type and version
Pages you visit and the time spent on each page
Referring website (if applicable).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

a) Service Provision

To communicate with you and provide our gardening and landscaping services, including booking, billing, and service updates.

b) Customer Support

To address any inquiries, feedback, or concerns you raise regarding our services.

c) Billing and Payments

To process transactions and provide accurate billing information.

d) Website Improvement

To monitor and improve our website’s functionality, security, and user experience.

e) Marketing and Communications (Optional)

If you have opted in, we may send you promotional materials, newsletters, or updates regarding our services. You can unsubscribe from these communications at any time.

4. Sharing of Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third parties when necessary to deliver our services or meet legal obligations, such as:

Service Providers: Third parties who assist us in delivering services, such as payment processors or contractors.
Legal Requirements: We may disclose your personal information if required by law or to comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

5. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes both physical and electronic security practices such as secure servers, firewalls, and encrypted communications.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

a) Access

You have the right to request access to the personal information we hold about you.

b) Correction

You have the right to request correction of any inaccurate or incomplete information.

c) Deletion

You have the right to request the deletion of your personal data, provided we do not need it for legal or legitimate business purposes.

d) Object or Restrict Processing

You have the right to object to or request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at +64 273677985.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that allow us to recognise your browser and remember certain information.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Fen’s Flora reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Fen’s Flora
32B Perkins Road, Frankton, Queenstown, 9300, New Zealand
+64 273677985